Privacy Policy Aladin88 – Data Protection & Privacy for Malaysia Players

Introduction

Aladin88 ("we", "Platform" or "Aladin88") operates through the website aladin88.vu and its associated mobile applications. We are committed to protecting the privacy of every player who uses our platform.

This Privacy Policy explains in detail the types of personal information we collect from you, how it is used, with whom it may be shared, and the measures we take to ensure its security.

We understand that privacy is a sensitive and important matter for Malaysian players. That is why we wrote this policy in clear, straightforward language — not in convoluted legal language that nobody ends up reading.

If you have any questions about this Privacy Policy, the Aladin88 support team is available to assist you via the in-platform live chat function at any time.

Personal Data We Collect

Aladin88 collects information necessary to provide a secure, fair, and properly functioning service. Below is a summary of the types of data we collect:

We do not collect information that is unnecessary for the stated operational purposes. Sensitive data such as credit card numbers are not stored directly in our systems — financial transactions are processed through payment providers that maintain their own security standards.

How We Use Your Data

Every piece of data we collect has a specific and legitimate purpose. aladin88 uses your personal information for the following purposes:

• Account management: Allowing you to register, log in, and securely manage your aladin88 account.
• Transaction processing: Processing deposits, withdrawals, and other financial transactions related to your account.
• Identity verification (KYC): Verifying your identity in accordance with anti-money laundering (AML) and counter-terrorism financing (CFT) compliance requirements.
• Platform security: Detecting and preventing fraud, unauthorised access, account abuse, and suspicious activity.
• Service improvement: Analysing usage patterns to improve the user experience, platform performance, and relevant game recommendations.
• Communications: Sending important notifications related to your account, security, promotions (if you have consented), and policy updates.
• VIP programme: Calculating your VIP tier, rebates, and benefits based on your wagering activity.
• Legal compliance: Meeting reporting and compliance obligations to relevant authorities as required by law.

We do not use your data for any purpose beyond those stated above without first obtaining your consent.

Data Sharing with Third Parties

Aladin88 does not sell, rent, or disclose your personal information to third parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary for platform operations:

• Payment providers: Required transaction information is shared with payment providers such as FPX, Touch 'n Go eWallet, and banking institutions to process your deposits and withdrawals.
• Technical service providers: Technology partners providing infrastructure, hosting, and cybersecurity services may have limited access to certain data within the scope of their services only.
• Game providers: Some game session data is shared with third-party game providers to enable gameplay. This data is limited and does not include financial information or full identity details.
• Legal authorities: Aladin88 will disclose information to relevant authorities when required by a valid court order, criminal investigation, or other legal obligation.

All third-party partners with access to aladin88 user data are bound by strict confidentiality agreements and are required to uphold data protection standards equivalent to our own.

Data Security

The security of your personal data is a responsibility that aladin88 takes very seriously. We implement multiple layers of technical and operational protection to ensure your data remains safe at all times.

• 256-bit SSL encryption: All communications between your device and aladin88 servers are protected with 256-bit SSL encryption — making it impossible for unauthorised parties to intercept or read them.
• Layered access controls: Access to user data is restricted to authorised staff on a strict need-to-know basis. All access is logged and continuously monitored.
• Two-factor authentication: aladin88's internal systems require two-factor authentication for staff access to systems containing sensitive user data.
• Regular security audits: We conduct regular security audits, including penetration testing by independent security experts, to identify and address any vulnerabilities before they can be exploited.
• Data Backup and Recovery: Data is regularly backed up to a secure, separate location to ensure service continuity in the event of an unexpected technical incident.

While we take all reasonable steps to protect your data, no system is entirely immune to all security threats. If you suspect any suspicious activity on your account, please contact the aladin88 support team immediately.

Data Retention Period

Aladin88 retains your personal data only for as long as it is needed for the stated purposes or as required by applicable law.

• Active account data: Data for players with active accounts is retained for as long as the account remains active, plus any period required by law following account closure.
• Financial transaction records: Financial transaction records are retained for a minimum of seven (7) years as required by applicable anti-money laundering laws.
• KYC Data: Identity verification documents are retained for the period required by compliance law, typically a minimum of five (5) years from the date of collection or account closure.
• Technical logs: Access logs and other technical logs are retained for a limited period — typically between 90 and 180 days — for security and troubleshooting purposes.
• Inactive account: For accounts that have been inactive over an extended period, aladin88 reserves the right to reduce stored data to the minimum required for legal compliance only.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be associated with you as an individual.

Cookies & Tracking Technologies

Aladin88 uses cookies and similar tracking technologies to enhance user experience and ensure the platform functions correctly. Below are the types of cookies we use:

• Essential cookies: Required for the platform to function — this includes login session cookies and security cookies that cannot be disabled without affecting core platform functionality.
• Performance cookies: Collecting information on how players use the platform to help us identify and resolve technical issues, as well as improve overall performance.
• Functional cookies: Remembering your preferences and settings — such as your preferred language, last wagering amount, and login details (if you choose to be remembered) — to make using the platform more convenient.
• Analytics cookies: Helping us understand aggregated, anonymised usage patterns for product improvement purposes. This data cannot be linked to individual players.

You can manage cookie usage through your browser settings. However, disabling certain cookies may affect the functionality of some parts of the platform. Essential cookies cannot be disabled without affecting your ability to log in and play.

Your Privacy Rights

As an aladin88 player, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, contact the aladin88 support team via the live chat function on the platform. We will process your request within a reasonable timeframe and notify you of the outcome.

Children's Privacy

The aladin88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.

If we become aware that personal data from a minor has been collected inadvertently, we will take immediate action to delete that data and close the associated account.

If you believe that your child or any minor has registered or attempted to access the Aladin88 platform, please contact our support team immediately so that appropriate action can be taken without delay.

Privacy Policy Changes

Aladin88 may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or changes in the services we offer.

Should any material changes occur — meaning changes that significantly affect how we use your personal data — we will:

• Displaying a clear notice on the platform's home page for at least 7 days before the changes take effect.
• Sending notifications to players with active accounts via email or in-platform notifications.
• Updating the "Last Updated" date at the top of this document.

For minor, non-material changes — such as spelling corrections or sentence clarifications that do not alter the meaning — we may make updates without specific notice, though the last-updated date will still be revised.

Continued use of the aladin88 platform after any changes take effect constitutes acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before the effective date.